FINANCIAL OMBUDSMAN SERVICE

A service for everyone

Set up by law, it has official powers to settle financial complaints. This service is for everyone, it aims to be accessible – and meet any particular needs customers may have.

It is completely independent. It looks at the facts, asks questions and decides what's fair in each individual case.

Issue 95 of “Ombudsman news” includes:

financial complaints involving aspects of buying or refurbishing a home;
the ombudsman's complaint statistics for the first quarter of the 2011/2012 financial year; and
Tony Boorman, principal ombudsman, on the rollercoaster of fast-changing complaints numbers.

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